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Public transport enterprises face a dual requirement: to cut costs whilst improving service quality.
B. Averous |
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OECD guidelines on the governance of state-owned enterprises
M.Mesnard |
- RATP's view
A. M. Idrac |
- The situation in Italy
Alessia Nicotera |
- View of Leipziger Verkehrsbetriebe (LVB) GmbH
W. G. Hanss |
- TfL's view
M. Garcia & S. Azan |
- Arriva's view
D. Martin |
Using the EFQM Excellence Model to improve management
B. Würtz |
Knowing for growing - public transport management information systems   
E. Minnaert & R. Kesteloot |
Restructuring Berlin public transport - a story of innovation
R. Resch |
Metro de Madrid
A strategicmanagement system guiding customer service
I. de Matías |
Knowledge management at UITP- Adding value for members
M. Mezghani & S. Foulon |
A shift in corporate management
The key to unlocking human potential and involving staff
B. Averous & UITP Quality Working Group |
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In motion! Visions for urban mobility and clean air
H. Danneels & H. Allen |
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Private sector management methods
A must for public sector transport companies too
A. Schuchmann |
