PTI 6/1999
EDITORIAL - PREFACE

Transport Organisation and Service Quality
by M. Mezghan

Personal Bus: a demand-responsive service in Florence
by G. Ambrosino
Public Transport Academy
by H. Dombrowsky
New approaches to Duty Roster Organisation
by A. Grösbrink and J. Weymann
European social policy
by J. Dekindt
Preventing assaults is everyone's business
by A. Henrion
  Transport Management - an area in need of development
by J. Towriss
  Change Management: from theory to practice
by G. Guerra
  Urban Transport in Autralia - an overview
by P. Moore